Because many disagreements can be solved through dialogue, which is often the best solution for all parties involved, we would like to ask you to please contact the department in charge of handling your case prior to contacting the complaints manager if you disagree with the outcome of your case.
Complaint resolution procedures
If after having contacted the relevant department, you still disagree with the outcome of your case, you are welcome to write to the pension funds complaints officer and he will assess your case. Serving as a liaison between the administration and the member registering a complaint, he is responsible for correctly handling complaints about the administration's decisions.
If you would like to register a complaint, please contact our complaints officer Thomas Dahl Hurrelbrink: firstname.lastname@example.org
The Insurance Complaints Board
If the disagreement remains after the complaint officer and possibly the Board has considered the case, you can bring your case to The Insurance Complaints Board:
Ankenævnet for Forsikring (The Insurance Complaints Board)
Anker Heegaards Gade 2, 1.
1572 København V
Tlf. 33 15 89 00 (kl. 10-13)
You can send a complaint to The Insurance Complaints Board by completing a complaint form, which you can download at www.ankeforsikring.dk
When you complain, you must pay a fee of DKK 200 to The Insurance Complaints Board. The fee will be paid back to you if The Insurance Complaints Board decides fully or partly in your favour. As a rule we follow The Insurance Complaints Boards decision. We may, however, within 30 days announce that we will not follow the decision. Until now we have always followed the decisions of The Insurance Complaints Board.
The courts or arbitration
Instead of bringing a case to The Insurance Complaints Board you can:
- Bring your case to the courts or
- Require settlement through arbitration
You can also bring your case to the courts if The Insurance Complaints Board has not decided in your favour, or we have announced that we will not follow the decision from The Insurance Complaints Board.
European Commission's online complaint portal
European Commission's online complaint portal can also be used when you want to complain. It is relevant if you reside in another EU country.
Go to the European Commission´s complaint portal.
When you complain you have to enter our mail address: email@example.com